Refund and Return Policy

Refund and Return Policy

The terms and conditions of Returns and Refunds shall be governed by the consumer laws of New South Wales, Australia.

 

Refund Policy

LUGGAGE BAZAAR allows return and refund of the goods are returned to our city shop in Sydney in original packaging, brand new condition and purchased from our shop only with a receipt. "No refund will be given if you have simply changed your mind after dispatch".

 

Returns at Your Expense:

* You pay the return shipping costs to Sydney with a verifiable tracking number

* We accept exchange or returns if :-

  • There is instance of major product faults / defects as per Australian Consumer Law
  • You received the goods damaged in transit
  • You wish to exchange for another product and settle the balance, if any.

 

For more details, please refer to Australian Consumer Law on Fair Trading of NSW's website at:-

 

http://www.fairtrading.nsw.gov.au/ftw/Businesses/Selling_goods_and_services/Refunds_repairs_and_replacement/Refunds_for_goods.page

 

Refund Policy for Major product Problems or Faults

If product is found to have major fault or problem, the consumer can choose to:

* Return the goods at the seller's expense and get a refund

* Reject the goods and get an identical replacement, or one of similar value if reasonably available